FAQ

WHAT IF MY DOG HAS ANY ALLERGIES OR IS ON SPECIAL DIET?

You can add a note to your order or contact with us by email. Please include your order number in your message.

WHAT AGES ARE YOUR TREATS AND TOYS SUITABLE FOR?

The descriptions of our products contains information about what age the treats are suitable from.

It is the owner's responsibility to determine if the toy is suitable for your dog based on age and personality.

CAN I BUY A BOX WITHOUT SUBSCRIPTION?

Yes, you can order a box without subscription.

CAN I CANCEL MY SUBSCRIPTION?

Yes, you can cancel your subscription at anytime.

DELIVERY POLICY

Your order will be shipped within 3 business days of placing your order.

RETURNS POLICY

If, for any reason, you are not 100% satisfied with your purchase, you can return the product and get a full refund or gift voucher to spend on Brown Nose Box or exchange the product for another one.

If the reason for your return is a product defect, you will get a full refund on your payment method.

Products can be returned up to 14 days from the date of purchase.

Any product returned must be in the same condition it was received it and in the original packaging.

We do not offer refunds on personalized items.

You are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product.)

If you have more questions or need more information, please feel free to contact us.